be customer obsessed.

be customer obsessed.

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In this new world where customers are uber-connected, experiences matter more than ever. With new and exciting connections waiting around every corner, the brands that win hearts and minds are those that design with their customers’ needs in mind while offering rapid and transparent access to information, flawless support in service interactions, and contextual awareness at all times. 

In this new world where customers are uber-connected, experiences matter more than ever. With new and exciting connections waiting around every corner, the brands that win hearts and minds are those that design with their customers’ needs in mind while offering rapid and transparent access to information, flawless support in service interactions, and contextual awareness at all times. 

DESIGN

Design with the customer in mind.

Design with the customer in mind.

Today, everyone is in the experience business. Experiences matter to customers more than products and customers’ expectations are at an all-time high. The stakes are high as customers continue to measure every experience by the last best experience they had. Businesses that focus on customer experiences grow exponentially faster, realize higher customer lifetime value, and have greater revenue than those that do not.

Not all businesses are created equal. And not all businesses have the same needs. But one thing that is consistent for all businesses in today’s competitive marketplace is the need for continuous transformation and an unwavering commitment to customers. With new market entrants popping up daily, success hinges on a business’s ability to stay agile and move swiftly with the right plan to achieve the required ROI.

As digital continues to raise the bar in every sector, companies are clamoring to stay relevant and best meet the ever-evolving needs of their customers and employees. Superior experiences that are contextual, personalized and frictionless are the linchpin that will drive your company forward while others are left behind.

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WHAT WE DO

WHAT WE DO

Bottle Rocket has designed and built over 450 award-winning experiences that help brands unleash their full potential. With a DNA grounded in design thinking and an in-depth understanding of complex customer behavior, companies from all industries rely on Bottle Rocket to design preeminent products and services that are mission critical to business. From user research to validate wants and needs to full-scale development across a multitude of digital platforms, we create experiences that brands love and people crave.

so, what's your challenge?

so, what's your challenge?

so, what's your challenge?

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Big and small. Of all shapes and sizes. Bottle Rocket excels at helping our clients tackle complex challenges and produce actionable results.

CUSTOMER BEHAVIOR

CUSTOMER BEHAVIOR

Identifying key customer attitudes & behaviors?
Identifying key customer attitudes & behaviors?
Creating a case for change & investment in digital to stakeholders?

USER EXPECTATIONS

USER EXPECTATIONS

Understanding user needs & expectations?
Understanding user needs & expectations?
Creating a case for change & investment in digital to stakeholders?

CONNECTED EXPERIENCES

CONNECTED EXPERIENCES

Designing preeminent customer experiences?
Designing preeminent customer experiences?
Creating a case for change & investment in digital to stakeholders?

CUSTOMER JOURNEY

CUSTOMER JOURNEY

Revealing friction in the customer journey?
Revealing friction in the customer journey?
Creating a case for change & investment in digital to stakeholders?

PROOF OF CONCEPT

PROOF OF CONCEPT

Testing a new idea or evaluating a concept?
Testing a new idea or evaluating a concept?
Creating a case for change & investment in digital to stakeholders?

SERVICES

design

services

Experience design

Experience audits & assessments

UX strategy

Customer trends & insights

Existing Platform Review & Analysis

Customer segmentation & personas

User research & usability testing

End-to-end customer journeys

Information architecture

Visual design

Design standards & guidelines

explore our other services

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services-technology

TECHNOLOGY

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STRATEGY

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PRODUCT

PRODUCT

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INNOVATION

INNOVATION

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digital transformation redefined.

Bottle Rocket is a digital transformation company that leverages a unique Connected Customer mindset to build technology-enabled solutions that propel businesses and delight customers.

© 2019 Bottle Rocket. All Rights Reserved.