While customers try to determine their new comfort level with eating-out again, many will remain hesitant to dine inside at restaurants as they remain concerned about their safety.
The survival of the hospitality sector now depends on business’ efforts to create a safe and enjoyable guest experience.
No sector in the world has remained immune to the disruption caused by COVID-19, with the travel and hospitality industry amongst the hardest hit.
Calvin Carter, CEO and Founder, speaks to Innovation & Tech Today about what companies can do to attract and retain Connected Customers.
Calvin Carter speaks to Retail Customer Experience about consumer shopping behavior and purchase decisions amidst COVID-19.
Calvin Carter writes about the importance of developing a first-class user experience and how this is imperative for future customer loyalty.
3 suggestions that you can leverage within your business to stay competitive and win the hearts and pocketbooks of your customers.
With 2020 fully underway, Calvin Carter, CEO and Founder of Bottle Rocket, discusses top tips for business leaders to consider in the new year.
At Bottle Rocket, we believe in the power of experiences and have the data to prove it’s where companies should be focusing if they want to stay relevant to a new type of customer, we call the Connected Customer.
Meet the ‘Connected Customer’ – the new disruptive force that can literally make or break your businesses, no matter what industry you are in. Who is this customer? Let me explain.
We live in a world where customer expectations are constantly changing. If you’re looking to grow your business and stay relevant, hereÕs some news: you should be obsessed with connected customers.
Whether you know it or not, you are competing against Amazon. And Netflix. As well as every other company in the world that engages customers digitally – which is just about all of them. I say that as someone who’s been hired by dozens of Fortune 500 companies and many other household brands to help […]