Exceed your customers’ expectations.

red horizontal rule

Now more than ever, restaurants have the opportunity to grow, engage and retain their customer base all while increasing overall share of wallet. Are your digital experiences ready to meet and exceed your customers’ expectations?


Put the customer at the center.

The quick serve industry is known for embracing rapid change and innovation. And a failure to keep up can mean losing customers for good. Whether you are a small business or a large national chain, customers expect experiences that deliver, as well as delight. No longer is it just about continuous product innovation and advancements, digital transformation is a must. Today, customers must be able to interact with your brand in any way they choose. They expect digital touchpoints that are frictionless, personalized and contextual. Now more than ever, digital must be leveraged to create engagement in ways that were never before necessary.

Insights: QSR & restaurant

red horizontal rule

Case Study

We helped Chick-fil-A bring mobile ordering to the masses well before it was an industry standard. 

How can we help you?

Bottle Rocket helps our clients better connect with their customers. We specialize in digital strategy, digital experience design/development, and digital growth for mobile, web and any other digital touchpoint.

We unlock growth by applying a combination of strategy, product, design and technology capabilities to create digital solutions that deliver on and exceed customer expectations.


Business strategy & current state evaluation

Digital experience design & development

Awareness, conversion & retention strategy consulting

Mobile ordering, curbside pickup & digital pay

Customer journey mapping & order flow design and enhancements

User research & usability testing

Competitive analysis & market research

Loyalty program design & integration

MarTech platform implementation & integration

Service blueprinting

Solution architecture

Push notification strategy

Analytics & reporting


Native mobile applications (iOS, Android)

Mobile cross platform

Progressive Web Applications (PWAs)

Voice and intelligent assistants

Augmented and virtual reality (AR/VR)


Predictive modeling, artificial intelligence & machine learning

Our work: QSR & Restaurant

red horizontal rule
Pizza Hut logo
We partnered with Pizza Hut to take their digital ordering experience to the next level with personalization, recommendations and an enhanced order flow.
Taco Cabana logo
We helped Taco Cabana and Pollo Tropical create more engaging mobile app experiences with enhancements like curbside pickup, mobile payment and frictionless ordering.
Starbucks logo
In partnership with our friends at LACEK, we helped Starbucks improve the mobile rewards experience with new screen designs.
Qdoba logo
We helped Qdoba create a multi-channel digital experience to better connect with customers and deepen loyalty.
Dunkin' logo
We are working with Dunkin’ to revamp their digital presence for both mobile and web.
Bloomin Brands logo
We are partnering with Bloomin’ Brands to design and develop new mobile experiences.

Meet our QSR/Restaurant Practice leaders

Peter Klayman headshot

Peter Klayman

red horizontal rule

Peter is a digital consulting and experience specialist and serves as our in-house expert on all things QSR/restaurant. Peter is instrumental in our work with clients in this industry and helps ensure the work we are creating for our clients helps them remain competitive and constantly delivering on customer expectations. Prior to his role at Bottle Rocket, Peter served in various strategic and business consulting roles at Rambl and Strategy, part of the PwC network.


Michael Kanne

red horizontal rule

Kanne (pronounced Connie) is a digital experience specialist with a focus on user interaction, emotional design, and information architecture. He is deeply embedded in Restaurant & Retail with a history in creating scalable solutions that meet the user’s needs and the company’s business objectives. He has a belief that if we spend time doing research, competitive analysis, and a little therapy before diving deep into creating holistic solutions, we will create experiences with more empathy and drive better business returns.

Dustin Hassett

Dustin Hassett

red horizontal rule

Dustin is a digital product specialist and has been working in the digital product space for over eight years now. Before joining Bottle Rocket as a Senior Product Manager, Dustin served as a Product Owner for various clients across multiple industries including health and wellness, manufacturing and construction. Dustin serves as the lead for one of Bottle Rocket’s quick-service restaurant brands and is focused on bringing efficiency and innovations to the restaurant industry. Dustin holds a degree in Communication and Journalism from University of St. Thomas and currently resides in Minneapolis, Minnesota.

Luke Rose

Luke Rose

red horizontal rule

For nearly a decade, Luke has worked as a Product Manager to deliver impactful digital experiences that meet the user’s needs while driving product outcomes that move the business forward. With a focus on the Restaurant and Retail space, Luke has worked with Bloomin’ Brands, Fiesta Restaurant Group, Dunkin’, Shell, T-Mobile, and Groupon (to name a few). Luke is passionate about solving complex problems that require a deep understanding of the user, the business, and the ever-changing digital technology landscape. From developing a comprehensive product strategy to working with tech teams to deliver high-performing mobile and web applications, Luke plays a crucial role in the QSR/Restaurant practice.

Contact us today to learn more.