Beyond the Screen: Designing Kiosks That Elevate, Not Replace, Human Experience
Kiosks are everywhere, from ATMs to airport check-ins and fast-food ordering. Business are increasingly adopting this technology, driven by evolving business needs and generational preferences. However, it is important to understand that kiosks are not a cure-all for operational challenges. Without strategic planning at the forefront, they can inadvertantly alienate customers, create new operational complexities, […]
Understanding Customer Needs With Data-Driven UX Personas
Personas help us to prepare for the future and allocate resources more effectively by enabling us to spot new opportunities and identify emerging trends.
