Disruption is Here to Stay
Demand for healthcare services had outstripped what was available from traditional providers and healthcare consumers are acting like, well… consumers.
The Pitfalls of Division: How Silos Hinder Integrated Patient Experiences
Division of Labor Acquiring and retaining patients for a healthcare system has only become more difficult in recent years as more care options present themselves and the ease of transferring to another provider has increased. As we talk with prospective clients, we’ve been noticing a worrying trend as more systems divide the labor to address […]
Nothing is Normal
There are at least two types of folks for whom edge cases can result in poor experiences: the spoiler and the infrequent flyer.
Groundhog Day: The Problem with Charging for MyChart Messages
Having an impartial third party facilitate these discussions and deliver actionable insights helps ensure success.
Smaller Paddles – Let’s think big about AI in Healthcare
Matt Tobias, Healthcare Program Manager at Bottle Rocket, sets out how AI is shaking up healthcare for better patient care.
Digitization Of Patient Experiences Helps Future Proof Healthcare In A Post-Covid World
In healthcare – and perhaps most industries – it’s safe to say that the digital front door has swung wide open and there’s no turning back.
That Escalated Quickly: Non-Traditional Healthcare Competition Has Already Taken Hold
Healthcare headlines were dominated in late 2022 and early 2023 by announcements of new competitors entering the Healthcare delivery space. Amazon. CVS. Walgreens. Walmart. Best Buy. Dollar General. Dollar General? Yes, Dollar General – they have a rural reach that’s desperate for medical attention. They are all looking to provide primary care services and/or home […]
Not Just Mints on Pillows
Experience consultancies have been helping all these industries develop the very same experiences we are now being measured against.
