exceed your customers’ expectations.

deliver on your customers’ expectations.

deliver on your customers’ expectations.

deliver on your customers’ expectations.

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Now more than ever, restaurants have the opportunity to grow, engage and retain their customer base all while increasing overall share of wallet. Are your digital experiences ready to meet and exceed your customers’ expectations?

Now more than ever, restaurants are battling for share of wallet and customer loyalty. Not all restaurants will be able to deliver on the ever-changing expectations of customers, but those that are able to meet customers where they are at with simple, multi-channel options for engaging will win. Are your digital experiences ready?  

The quick serve industry is known for embracing rapid change and innovation. And a failure to keep up can mean losing customers for good. Whether you are a small business or a large national chain, customers expect experiences that deliver, as well as delight. No longer is it just about continuous product innovation and advancements, digital transformation is a must. Today, customers must be able to interact with your brand in any way they choose. They expect digital touchpoints that are frictionless, personalized and contextual. Now more than ever, digital must be leveraged to create engagement in ways that were never before necessary.  

QSR & RESTAURANT

Put the customer at the center.

QSR & RESTAURANT

Put the customer at the center.

QSR & RESTAURANT

Put the customer at the center.

The quick serve industry is known for embracing rapid change and innovation. And a failure to keep up can mean losing customers for good. Whether you are a small business or a large national chain, customers expect experiences that deliver, as well as delight. No longer is it just about continuous product innovation and advancements, digital transformation is a must. Today, customers must be able to interact with your brand in any way they choose. They expect digital touchpoints that are frictionless, personalized and contextual. Now more than ever, digital must be leveraged to create engagement in ways that were never before necessary.

The quick serve industry is known for embracing rapid change and innovation. And a failure to keep up can mean losing customers for good. Whether you are a small business or a large national chain, customers expect experiences that deliver, as well as delight. No longer is it just about continuous product innovation and advancements, digital transformation is a must. Today, customers must be able to interact with your brand in any way they choose. They expect digital touchpoints that are frictionless, personalized and contextual. Now more than ever, digital must be leveraged to create engagement in ways that were never before necessary.

The quick serve industry is known for embracing rapid change and innovation. And a failure to keep up can mean losing customers for good. Whether you are a small business or a large national chain, customers expect experiences that deliver, as well as delight. No longer is it just about continuous product innovation and advancements, digital transformation is a must. Today, customers must be able to interact with your brand in any way they choose. They expect digital touchpoints that are frictionless, personalized and contextual. Now more than ever, digital must be leveraged to create engagement in ways that were never before necessary.

insights: QSR & restaurant

so, what's your challenge?

insights: QSR & restaurants

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QSR_Magazine

Restaurants After COVID: How to Navigate the Digital Future

The top of brands’ strategic priorities should read: drive engagement and repeat purchase, regardless of channel..

Person at a table eating a burger and fries.
Restaurants After COVID: How to Navigate the Digital Future
QSR_Article3

how can we help you?

Bottle Rocket helps our clients better connect with their customers. We specialize in digital strategy, digital experience design/development, and digital growth for mobile, web and any other digital touchpoint.

We unlock growth by applying a combination of strategy, product, design and technology capabilities to create digital solutions that deliver on and exceed customer expectations.

SERVICES

Business strategy & current state evaluation  

Digital experience design & development 

Awareness, conversion & retention strategy consulting 

Mobile ordering, curbside pickup & digital pay 

Customer journey mapping & order flow design and enhancements 

User research & usability testing 

Competitive analysis & market research 

Loyalty program design & integration 

MarTech platform implementation & integration 

Service blueprinting  

Solution architecture 

API gateway design & development 

Push notification strategy 

Analytics & reporting 

PLATFORMS

Native mobile applications (iOS, Android) 

Native mobile applications (iOS, Android)

Mobile cross platform

Progressive Web Applications (PWAs)

Websites

Voice and intelligent assistants

Augmented and virtual reality (AR/VR)

IoT

Predictive modeling, artificial intelligence & machine learning

CASE STUDY

We helped Chick-fil-A bring mobile ordering to the masses well before it was an industry standard. 

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our work: QSR & restaurant

case studies: healthcare

case studies: healthcare

case studies: healthcare

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Chick-fil-a-color-01
We helped Chick-fil-A set the bar in the QSR industry for mobile excellence.

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We helped 7-Eleven reduce friction in their customer journey.

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Qdoba logo
We helped Qdoba create a multi-channel digital experience to better connect with customers and deepen loyalty.

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We helped Qdoba create a multi-channel digital experience to better connect with customers and deepen loyalty.

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Coca-Cola logo
We helped Coca-Cola Freestyle leverage the power of data and personalization to create a one-of-a-kind drink experience for restaurants and movie theaters.

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We helped Coca-Cola Freestyle leverage the power of data and personalization to create a one-of-a-kind drink experience for restaurants and movie theaters.

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We helped Coca-Cola Freestyle leverage the power of data and personalization to create a one-of-a-kind drink experience for restaurants and movie theaters.

READ STORY >

PizzaHut-color-01
We partnered with Pizza Hut to take their digital ordering experience to the next level with personalization, recommendations and an enhanced order flow.
Taco Cabana logo
We helped Taco Cabana and Pollo Tropical create more engaging mobile app experiences with enhancements like curbside pickup, mobile payment and frictionless ordering.
Starbucks logo
In partnership with our friends at LACEK, we helped Starbucks improve the mobile rewards experience with new screen designs.
Dunkin' logo
We are working with Dunkin’ to revamp their digital presence for both mobile and web.
Bloomin Brands logo
We are partnering with Bloomin’ Brands to design and develop new mobile experiences.

MEET OUR QSR/RESTAURANT PRACTICE LEADERS

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Peter Klayman

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Peter is a digital consulting and experience specialist and serves as our in-house expert on all things QSR/restaurant. Peter is instrumental in our work with clients in this industry and helps ensure the work we are creating for our clients helps them remain competitive and constantly delivering on customer expectations. Prior to his role at Bottle Rocket, Peter served in various strategic and business consulting roles at Rambl and Strategy&, part of the PwC network.

Matt Pacyga

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Matt is a digital product specialist with deep experience in the intersectionality between QSR / Restaurant and retail technology. He's had the honor to work with such brands as Dairy Queen, Jamba Juice, and McAlisters, to name a few. Matt bridges the gap between business, technology, and product ensuring that customer expectations are met and businesses grow. He believes it's critical to align a brands omnichannel strategy with their retail technology strategy. Connected customer experiences thrive when brands can connect multiple systems seamlessly to exceed guest expectations. In his spare time, Matt mentors food tech startups through TechStars Farm to Fork program.

 

Tony Daussat

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Tony has spent the last decade creating award-winning experiences for some of the world’s most prominent QSR/Restaurant brands, including: Yum! Brands, Bloomin’ Brands, Fiesta Restaurant Group, and Love Style Inc., to name a few. Tony’s approach to crafting experiences is rooted in empathy for the user’s needs and strategic understanding of business objectives—impacting millions of lives and resulting in billions in transactions. Beyond his breadth of client work, he is also a celebrated speaker, podcast host, college instructor and design mentor.

 

contact us today to learn more.