improving money transfers internationally.

improving money transfers internationally.

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MONEYGRAM INTERNATIONAL

Domestic money transfer applications make it incredibly easy to transfer money - and users have come to expect this same level of service for international transfers.

CUSTOMER EXPERIENCE | COST REDUCTION | PROGRESSIVE WEB APPLICATION

CUSTOMER EXPERIENCE

COST REDUCTION

PROGRESSIVE WEB APPLICATION

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DECREASED CASH RETRIEVAL TIME TO UNDER 10 MINUTES

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OVER 200 COUNTRIES SERVED

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60% OF CUSTOMERS LEVERAGE DIGITAL TRANSFER OPTIONS

MoneyGram International is the second largest provider of money transfers in the world with locations in more than 200 countries and territories. MoneyGram’s digital solutions generated $211.6M in revenue in 2017, a 9% increase over 2016. 60% of new users on MoneyGram.com completed a transaction via mobile.

THE CHALLENGE

With the rise of easy to use peer-to-peer cash transfer applications like Venmo and Cash App, users’ expectations for money transfers are changing rapidly. Users expect transfers to be simple to initiate and quick to resolve, ideally with money appearing almost instantly. The problem? Most money transfer applications are designed for national transfers, not international transfers. Cash transfers, especially when moving from one currency to another, are much more difficult to navigate and are subject to differing regulations.

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OUR APPROACH

Often times in design, the simplest goals are the most difficult to execute. We set out to tackle the challenge with an intense look at our users – both those sending cash and those receiving it.  These weren’t your average mobile users necessarily, with the majority of the receivers living in locations that may or may not have access to high levels of connectivity or access to the latest technology and smartphones.

Working hand-in-hand with our client, we came up with a solution that took the most valuable element of MoneyGram’s physical footprint and brought that human experience to digital. The end result is a highly personalized, easy to understand, and effective money sending experience that best achieves the needs of each audience, but with different, unique solutions. Through the purposeful combination of native application development and custom Progressive Web Application (PWA) interfaces, we were able to effectively tap into the unique attributes of each platform and create a custom solution that delivered what each side of the money transfer equation needed, in a way that worked with their network access, location, and cell phone compatibility. International transfers can be complicated, but with the new MoneyGram application it has never been easier to send and receive cash to and from loved ones the world over.

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