transforming order allocation through process automation

Yara

Enterprise Application Development

Process Automation & Workflow Optimization

Systems Integration

Data Visibility & Forecasting Tools

Role-Based UX & Access Control

For companies managing large-scale distribution operations, the ability to efficiently allocate and track orders is fundamental to operational success. Coordinating deliveries across extensive networks demands precision, speed, and real-time visibility of resources to maximize operational efficiency.

Yara, a leader in the fertilizer sector, faced significant challenges with its order allocation process. The company’s manual and decentralized approach, spread across multiple channels including spreadsheets, emails, and messaging apps, was creating inefficiencies. Without a centralized tool to manage dates, status updates, and order balances, the Customer Service team spent valuable time on manual tasks while lacking real-time visibility of allocated volumes against forecasts.

reduction in customer service team time spent on allocations

0 %

WHAT WE SET OUT TO DO

Create a centralized platform to automate order allocation processes, provide real-time visibility of resources, and empower users with greater autonomy while maintaining robust integration with SAP.

Opportunity

The challenge was multifaceted. Order allocation requests were being managed through various channels including Excel spreadsheets, emails, phone calls, and messaging apps. This fragmented approach led to time-consuming manual processes, increased risk of errors, and limited visibility into real-time data. The Customer Service team spent significant time on manual SAP interventions, while the lack of automated validation rules created operational bottlenecks.

To address these challenges, we developed AloC, an innovative platform designed to centralize and automate order allocation processes. Built using modern technologies including React for the frontend and C# .NET 8 for the backend, the system follows Clean Architecture principles to ensure maintainability and scalability.

Value Delivered

56% of allocations are now automatically approved, resulting in a 12x increase in hourly allocation capacity.

hours saved by customer service and manager teams

0 +

The platform revolutionizes order management by automating validation rules and providing real-time forecast visualization. It offers tailored interfaces for different roles – from Customer Service representatives to managers – while maintaining seamless SAP integration. The system manages allocation windows for different business units and includes comprehensive security controls, enabling users to work autonomously within their defined permissions.

successful completion rate for allocation requests

0 %

Value Delivered

The platform continues to evolve, with future plans including the integration of additional functionalities such as load matching and delivery routing optimization, further cementing its position as a central tool in Yara's digital transformation journey.

Outcome

AloC has become more than just an order allocation tool—it’s a comprehensive solution that has transformed how Yara manages its distribution operations. By centralizing processes, automating validations, and providing real-time visibility, the platform has enabled more strategic use of resources while significantly improving operational efficiency.