Winds of Change: Digital Transformation in the Travel Sector
In an era defined by rapid technological advancements, the travel sector finds itself at the forefront of a digital revolution.
Justifying Investment In CX
Peter talks about how to justify investment in CX and how to start thinking of the complete customer journey
Inventing New Airlines Booking Apps
VP of Business Strategy, Peter Klayman, joins the Breaking News Show by eTurboNews. Watch the interview now!
Building Digital Relationships Beyond the Holiday Shopping Season
Companies should take a lesson from the last three months and use them to start planning for an even more successful 2023.
Not All Cancellations Are Equal
Peter Klayman discusses how travel and tourism businesses need to work hard to protect their reputations and maintain loyalty in the face of disruptions that are out of their control.
Are You Selling a Product, a Service, or an Experience?
First and foremost you want to offer your clients an experience coupled with outstanding service.
How Casual Restaurants Can Beat the Great Resignation
It is important to show employees that they are valued, and therefore increased compensation for staff must be a top priority.
Why Marketing and Product Teams Should Bet on Customer Behaviors
Marketing teams need to prove ROI, and product teams need to solve for engagement and retention.
When It Comes to Customer Data, What Do Restaurants Really Need to Capture?
Barbara Castiglia discussed all things modern restaurant management with Peter Klayman, quick service restaurant (QSR) and practice lead at Bottle Rocket.
Personalization in the Marketplace: A Deep Dive for QSRs
Peter Klayman provides his take on the personalization tactics that top national QSR brands are implementing and what these brands can do to drive greater retention.
Why Quick-Serves Should Invest in Long-Term Digital Change
Many boards and executive teams had to confront a difficult reality: they had underinvested in digital and needed to accelerate capabilities ASAP.
Retaining the divided attention of post-COVID QSR customers
Quick Service Restaurants face an uncertain future. Here’s how they can win in a digital marketplace with customers staying at home.
Restaurants After COVID: How to Navigate the Digital Future
Peter Klayman highlights three core practices that restaurants should consider for navigating the now, comeback, and future.
The Power of Product + Marketing
The holy grail of marketing is sending the right message to the right user at the right time.
