In an era defined by rapid technological advancements, the travel sector finds itself at the forefront of a digital revolution.
Peter talks about how to justify investment in CX and how to start thinking of the complete customer journey
VP of Business Strategy, Peter Klayman, joins the Breaking News Show by eTurboNews. Watch the interview now!
Companies should take a lesson from the last three months and use them to start planning for an even more successful 2023.
Peter Klayman discusses how travel and tourism businesses need to work hard to protect their reputations and maintain loyalty in the face of disruptions that are out of their control.
First and foremost you want to offer your clients an experience coupled with outstanding service.
It is important to show employees that they are valued, and therefore increased compensation for staff must be a top priority.
Marketing teams need to prove ROI, and product teams need to solve for engagement and retention.
Barbara Castiglia discussed all things modern restaurant management with Peter Klayman, quick service restaurant (QSR) and practice lead at Bottle Rocket.
Peter Klayman provides his take on the personalization tactics that top national QSR brands are implementing and what these brands can do to drive greater retention.
Many boards and executive teams had to confront a difficult reality: they had underinvested in digital and needed to accelerate capabilities ASAP.
Quick Service Restaurants face an uncertain future. Here’s how they can win in a digital marketplace with customers staying at home.
Peter Klayman highlights three core practices that restaurants should consider for navigating the now, comeback, and future.
The holy grail of marketing is sending the right message to the right user at the right time.