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Design Services for Customer-Obsessed Organizations

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In our new normal where all customers are uber-connected all the time, digital brand experiences matter more than ever. With new and exciting connections waiting around every corner for every customer, the brands that win hearts and minds are those that design with their customers’ needs in mind while offering rapid and transparent access to information, flawless support in service interactions, and contextual awareness at all times. We know – it’s a lot.

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Always Design with the customer in mind.

Today, everyone is in the experience business. Experiences matter to customers as much as products and services, and customers’ expectations are at an all-time high. The stakes continuously increase as customers continue to measure every experience by the last best experience they had. Businesses that focus on customer experiences grow exponentially faster, realize greater customer lifetime value, and have higher revenue than those that don’t.

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At Bottle Rocket, we design relationships between brands and people. First step…the experience blueprint.

The Experience Blueprint is a Service Design methodology to help stakeholders across the business identify problems and opportunities within the business and develop practical and strategic action plans to address those areas.

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Our design services

Bottle Rocket has created a full suite of product growth services to help businesses of all shapes and sizes drive customer conversion, engagement and retention. 

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Experience strategy

Ensure seamless and enjoyable experiences for your customers with our strategic design services.

Customer segmentation & personas

Craft detailed personas and segments to drive personalized experiences and design decisions.

End-to-end customer journeys

Create memorable experiences that drive loyalty and advocacy with a cohesive customer journey map.

Experience audits & assessments

Identify areas for optimization and enhance customer satisfaction with our data-driven recommendations.

EXPERIENCE BLUEPRINTING

Map out every touchpoint to uncover pain points and opportunities for customer loyalty and retention.

Customer trends & insights

Stay ahead of the curve with our actionable insights on customer trends.

Experience research & usability testing

Optimize engagement with intuitive and user-friendly experiences through our rigorous research and testing.

Design standards & guidelines

Empower a strong brand identity and increase engagement with our comprehensive design standards and guidelines.

Design sprints and charettes

Rapidly prototype and test ideas for experiences that resonate with customers and meet business goals.

In our 15 years since the App Store opened, Bottle Rocket has designed and built over 550 award-winning experiences that help brands unleash their full potential. With a DNA grounded in design thinking and an in-depth understanding of complex customer behavior, companies from all industries rely on Bottle Rocket to design preeminent products and services that are mission critical to business. From user research to validate wants and needs to full-scale development across a multitude of digital platforms, we create experiences that brands love and people crave.

We’ve Been Delivering Customer-Obsessed Digital Since Day one

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Increase visual design speed to market, bandwidth, and more with Bottle Rocket’s Design Studio.

Interested in learning more about the range of specialized visual design services our Design Studio offers?

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