Unlocking Unforgettable Journeys

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In the blink of an eye, the world changed. Markets around the world are reeling from the turmoil caused by COVID-19 and companies of all shapes and sizes are feeling the impact. Next to the retail industry, none have suffered the effects quite like the travel industry. But where there is opportunity, there is optimism. Are you ready to deliver on the needs of the post-pandemic consumer?

Travel & Hospitality

Reemerge stronger than ever

Many companies were already well on their way to digital adoption, but even then, no one was prepared for how customer behavior and preferences would change this year. We must all reimagine a new world where safety, empathy and a willingness to continuously innovate come first. For the travel industry, the new name of the game will involve digital and a focus on experience at every turn. And those willing to rethink everything about their businesses will be best prepared for what comes next. Customers must be able to engage with your brand in any way they choose, and employees must have the digital support mechanisms in place to best serve guests.

Insights: travel & hospitality

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Case Study

We helped Caesars Entertainment design and build an industry-leading digital experience that helped the company hit all time highs in revenue, bookings, installs and active users.

How can we help you?

Bottle Rocket helps our clients offers end-to-end experience offerings that are designed to help companies grow.

We unlock growth by applying a combination of strategy, product, design and technology capabilities to create experiences that help your customers get back to exploring the world.


Experience consulting

Reimaging the customer journey

Product growth


Intelligent assistants


Wayfinding and location services

Mobile and digital engagement

Digital check-in and contactless solutions

Digital footprint/ecosystem consolidation

Current state evaluation



Native mobile applications (iOS, Android)

Mobile cross platform

Progressive Web Applications (PWAs)

Voice and intelligent assistants

Augmented and virtual reality (AR/VR)


Predictive modeling, artificial intelligence & machine learning

Our work: Travel & Hospitality

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Meet our Travel & Hospitality Practice leader

Peter Klayman headshot

Peter Klayman

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Peter is a digital consulting and experience specialist and serves as our in-house expert on all things travel & hospitality. Peter is instrumental in our work with clients in this industry and helps ensure the work we are creating for our clients helps them remain competitive and constantly delivering on customer expectations. Prior to his role at Bottle Rocket, Peter served in various strategic and business consulting roles at Rambl and Strategy, part of the PwC network.
Unlock Growth
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Experience experts weigh in on their top strategies for our most successful clients.