In the blink of an eye, the world changed. Markets around the world are reeling from the turmoil caused by COVID-19 and companies of all shapes and sizes are feeling the impact. Next to the retail industry, none have suffered the effects quite like the travel industry. But where there is opportunity, there is optimism. Are you ready to deliver on the needs of the post-pandemic consumer?
Many companies were already well on their way to digital adoption, but even then, no one was prepared for how customer behavior and preferences would change this year. We must all reimagine a new world where safety, empathy and a willingness to continuously innovate come first. For the travel industry, the new name of the game will involve digital and a focus on experience at every turn. And those willing to rethink everything about their businesses will be best prepared for what comes next. Customers must be able to engage with your brand in any way they choose, and employees must have the digital support mechanisms in place to best serve guests.
We helped Caesars Entertainment design and build an industry-leading digital experience that helped the company hit all time highs in revenue, bookings, installs and active users.
