Raising Cane’s & Popeyes 🍗🐔 Two of the most iconic brands in the QSR industry – known for their delicious chicken and loyal fans. But how do their digital experiences compare? Which brand excels at driving conversions? Who is leveling-up customer acquisition and loyalty?
In the world of data analysis, there are two main approaches: qualitative and quantitative. While they often operate on opposite sides of the equation, both play a crucial role in understanding and optimizing business processes.
Evidence indicates that CX budgets could increase in 2023, despite the economic conditions.
Knowing and protecting your user is key to providing personalized services. We review which partners can get us there including Azure AD B2C, Cognito from AWS, Okta, Auth0, and Firebase Authentication.
Doina Harris, Chief Product Officer at Simon Data, shares how companies can unlock the power of customer data while driving marketing results faster and ultimately driving growth.
The healthcare industry is flush with data on everything from patients to pathologies—the kind of data decision-makers in other industries can only dream about.
Healthcare providers have to adapt to the rise in healthcare consumerism as “digital-native” Gen Z and millennials bring their online shop-and-compare habits to the medical realm.
Rajesh Midha spoke with the Data Unlocked Podcast hosted by Simon Data, and shared his insights on how companies can effectively use data to drive business outcomes.
Barbara Castiglia discussed all things modern restaurant management with Peter Klayman, quick service restaurant (QSR) and practice lead at Bottle Rocket.
Cross-Channel Messages are the Attraction Forces That Influence Organic Product, Service Discovery & Repeat Customer Visits.
12 members of Forbes Technology Council shared tips for companies that want to build trust with consumers when it comes to using their personal data.
The major force behind new organic customer growth are your retained customers who are willing to serve as advocates for your business.
Product analytics is critical to driving growth, but the bar to meet the increased expectations is only getting higher.
In the second law of customer retention, this larger puzzle shows us that customer retention is not a single moment in time.
Retention is the cornerstone of sustainable growth and is the driver of new organic customer growth within an experience.
It is important to find the single most important metric that aligns to your business’ success and customer motivations. One. Not twenty.
Alex Cohen highlights the need for individuals and teams to shift to a data-hungry mindset.
Push notifications aren’t new, but because they are becoming a common practice, see how to use them to bring users closer rather than push them away.
