Many tech companies develop products and services designed to make a positive social impact, from health monitoring technology to green energy solutions to fintech applications that expand financial services to the previously underserved.
Raising Cane’s & Popeyes 🍗🐔 Two of the most iconic brands in the QSR industry – known for their delicious chicken and loyal fans. But how do their digital experiences compare? Which brand excels at driving conversions? Who is leveling-up customer acquisition and loyalty?
Unmoderated testing tools are like having a research assistant that works 24/7.
AI is a powerful tool that can help greatly increase the customer experience.
The IoT has already made a big impact in both industrial and consumer marketplaces via a variety of technologies, ranging from predictive maintenance systems in factories to connected appliances in kitchens.
Grocery delivery is a vast market, with the online grocery customer base amounting to roughly 150 million shoppers.
Mobile apps provide users with a variety of services and entertainment, 24/7, via the powerful, portable computers many of us carry everywhere—our smartphones and tablets.
For a business to excel in digital experiences and customer reach, technology plays a crucial role in enabling growth and sustaining success.
It’s common for projects to want to skip the research phase – maybe the features the business has in mind seem obvious, maybe time and money are particularly scarce.
By experience experts for experience experts, EXP. is a magazine for anyone that believes in the power of experience and thrives off innovation.
There are at least two types of folks for whom edge cases can result in poor experiences: the spoiler and the infrequent flyer.
In traditional business operations, data collected served solely as a guiding light for influencing future strategies and actions.
The promise of technology continues to exponentially change how we think about market dynamics, our customers, partners, and even our employees.
Users want to use your services, buy your products, and receive value from you, but the app is simply a means to that end, so by getting out of the way, the value can shine through.
Technology is greatly impacting the way restaurants conduct business.
Businesses are often advised to “meet customers where they are,” and when it comes to apps, where they are is on their mobile devices.
In looking to the future of loyalty programs, we must ask whether our program represents an exchange of value and loyalty in both directions.
Matt Tobias, Healthcare Program Manager at Bottle Rocket, sets out how AI is shaking up healthcare for better patient care.
Have burning healthcare questions? We’ve got the experts for answers. Join the healthcare and strategy pros as they team up to tackle industry challenges head-on.
Users’ expectations and preferences evolve alongside tech capabilities as they experience what’s new and possible.
Let’s review the device’s capabilities and what we might be able to expect after the device launches next year.
Scaling your business is a delicate and sometimes arduous process, and building a humanized brand requires empathy, patience, and flexibility.
The members of Forbes Technology Council know how to maximize the benefits of tech tools and better understand “how it all works.”
Our AI Journey Artificial Intelligence (AI) has taken over most business conversations. The progress is astounding. The use cases are promising. The possibilities are intriguing.
When it comes to design research tools, two commonly used options are Customer Journey Maps and Service Blueprints.
In an interview with Avionics International, Peter Klayman—VP of Strategy at Bottle Rocket—talks about some of the trends we will be seeing in the travel space over
Before the COVID-19 pandemic, customers expected to walk into a physical location for many of their needs, whether to pick up a coffee or visit
Can restaurants use digital transformation as a tool to balance their bottom lines, consumer demands, and economic challenges? The current economic climate, paired with aftershocks
A Magazine About All Things Experience. By experience experts for experience experts, EXP. is a magazine for anyone that believes in the power of experience and thrives off innovation.
Evidence indicates that CX budgets could increase in 2023, despite the economic conditions.
Bottle Rocket, an experience consultancy that provides digital product strategy, design, and technology solutions for some of the world’s largest brands, announced today the launch of a new insights report.
This report features insights from Bottle Rocket customers across industries.
Find out how Experience Architects work with businesses to dissect what went wrong and prevent mistakes in the future.
We’ve interviewed experts across a range of industries to create a unique window into the past, present, and future of experience.
Much like this device, companies must continue to evolve their mobile practice in order to take full advantage of the benefits.
Expectations are ever-changing and brands must figure out how to remain relevant or risk becoming obsolete in customers’ minds.
Digital product owners and developers need the APIs to support the overall end customer experience — and not just any APIs. Let us talk about Experience APIs.
By focusing on simplicity, and a less is more approach businesses can reduce risk by prioritizing known patterns, and smooth clean interactions.
Experience consultancies have been helping all these industries develop the very same experiences we are now being measured against.
A digital experience may be the only direct contact a customer has with a particular brand.
When working on keeping every employee informed and awareof the intricate details of digital experiences, remember that every employee is different.
First and foremost you want to offer your clients an experience coupled with outstanding service.
