2025 Hospitality Tech Predictions
June 13, 2025
“Download the App to Redeem Your Virtual Pillow Mint Today!” Navigating hotel technology can feel like searching for the right light switch in an unfamiliar
“Download the App to Redeem Your Virtual Pillow Mint Today!” Navigating hotel technology can feel like searching for the right light switch in an unfamiliar
Welcome to The App Faceoff, a Bottle Rocket series in which we perform a digital experience review across two apps in the same industry to explore how they stack up in areas such as design, customer engagement and growth.
Behind every seamless launch and thriving roadmap is a project manager balancing creative chaos, client needs, and executional excellence. They’re part strategist, part therapist, part time wizard—and entirely essential.
As many parents know from experience, today’s kids spend a lot of time online. While concerns about screen time are often focused on teens—unsurprisingly, as
In today’s competitive restaurant landscape, where diners
increasingly expect personalized and frictionless digital
experiences, the quality of a restaurant’s mobile app can be a
decisive factor in its market success. While many restaurants
are still settling for off-the-shelf solutions, industry leaders are
discovering the secret sauce of custom digital experiences
In many cases, a customer’s first impression of a business is determined by a visit to its website. It’s essential for a company in any
Welcome to The App Faceoff, a Bottle Rocket series in which we perform a digital experience review across two apps in the same industry to explore how they stack up in areas such as design, customer engagement and growth.
Welcome to The App Faceoff, a Bottle Rocket series in which we perform a digital experience review across two apps in the same industry to explore how they stack up in areas such as design, customer engagement and growth.
In our digital age, how can we recreate this “Cheers” experience? The answer may lie in the strategic application of artificial intelligence.
Welcome to The App Faceoff, a Bottle Rocket series in which we perform a digital experience review across two apps in the same industry to explore how they stack up in areas such as design, customer engagement and growth.
Many tech companies develop products and services designed to make a positive social impact, from health monitoring technology to green energy solutions to fintech applications that expand financial services to the previously underserved.
Raising Cane’s & Popeyes 🍗🐔 Two of the most iconic brands in the QSR industry – known for their delicious chicken and loyal fans. But how do their digital experiences compare? Which brand excels at driving conversions? Who is leveling-up customer acquisition and loyalty?
Unmoderated testing tools are like having a research assistant that works 24/7.
AI is a powerful tool that can help greatly increase the customer experience.
The IoT has already made a big impact in both industrial and consumer marketplaces via a variety of technologies, ranging from predictive maintenance systems in factories to connected appliances in kitchens.
Grocery delivery is a vast market, with the online grocery customer base amounting to roughly 150 million shoppers.
Mobile apps provide users with a variety of services and entertainment, 24/7, via the powerful, portable computers many of us carry everywhere—our smartphones and tablets.
For a business to excel in digital experiences and customer reach, technology plays a crucial role in enabling growth and sustaining success.
It’s common for projects to want to skip the research phase – maybe the features the business has in mind seem obvious, maybe time and money are particularly scarce.
By experience experts for experience experts, EXP. is a magazine for anyone that believes in the power of experience and thrives off innovation.
In today’s fast-paced business environment, maximizing collaboration and engagement in workshops is essential for driving innovation, fostering team cohesion, and ensuring that diverse perspectives are considered in decision-making processes.
There are at least two types of folks for whom edge cases can result in poor experiences: the spoiler and the infrequent flyer.
In traditional business operations, data collected served solely as a guiding light for influencing future strategies and actions.
The promise of technology continues to exponentially change how we think about market dynamics, our customers, partners, and even our employees.
Users want to use your services, buy your products, and receive value from you, but the app is simply a means to that end, so by getting out of the way, the value can shine through.
Technology is greatly impacting the way restaurants conduct business.
Businesses are often advised to “meet customers where they are,” and when it comes to apps, where they are is on their mobile devices.
In looking to the future of loyalty programs, we must ask whether our program represents an exchange of value and loyalty in both directions.
Matt Tobias, Healthcare Program Manager at Bottle Rocket, sets out how AI is shaking up healthcare for better patient care.
Have burning healthcare questions? We’ve got the experts for answers. Join the healthcare and strategy pros as they team up to tackle industry challenges head-on.
Users’ expectations and preferences evolve alongside tech capabilities as they experience what’s new and possible.
Let’s review the device’s capabilities and what we might be able to expect after the device launches next year.
Scaling your business is a delicate and sometimes arduous process, and building a humanized brand requires empathy, patience, and flexibility.
The members of Forbes Technology Council know how to maximize the benefits of tech tools and better understand “how it all works.”
Our AI Journey Artificial Intelligence (AI) has taken over most business conversations. The progress is astounding. The use cases are promising. The possibilities are intriguing.
When it comes to design research tools, two commonly used options are Customer Journey Maps and Service Blueprints.
In an interview with Avionics International, Peter Klayman—VP of Strategy at Bottle Rocket—talks about some of the trends we will be seeing in the travel space over
Before the COVID-19 pandemic, customers expected to walk into a physical location for many of their needs, whether to pick up a coffee or visit
Can restaurants use digital transformation as a tool to balance their bottom lines, consumer demands, and economic challenges? The current economic climate, paired with aftershocks
A Magazine About All Things Experience. By experience experts for experience experts, EXP. is a magazine for anyone that believes in the power of experience and thrives off innovation.
Evidence indicates that CX budgets could increase in 2023, despite the economic conditions.
Bottle Rocket, an experience consultancy that provides digital product strategy, design, and technology solutions for some of the world’s largest brands, announced today the launch of a new insights report.
