Embark on a journey with us as we delve into the transformative power of digital innovation in patient experience. Discover how custom digital platforms, intuitive patient interfaces, and unified healthcare experiences are not just advancements but essential elements for thriving in today’s healthcare landscape.
The ViVE 2024 conference on healthcare was a lively event that brought together thousands of professionals in leading healthcare organizations, systems, providers, and vendors.
Grocery delivery is a vast market, with the online grocery customer base amounting to roughly 150 million shoppers.
In the world of data analysis, there are two main approaches: qualitative and quantitative. While they often operate on opposite sides of the equation, both play a crucial role in understanding and optimizing business processes.
As menu prices soar to unprecedented heights, businesses must pivot towards cutting-edge loyalty programs that not only retain but also recapture the attention of budget-conscious consumers.
It’s essential to consider a variety of customer- and business-focused factors when choosing between the two options.
By experience experts for experience experts, EXP. is a magazine for anyone that believes in the power of experience and thrives off innovation.
In today’s fast-paced business environment, maximizing collaboration and engagement in workshops is essential for driving innovation, fostering team cohesion, and ensuring that diverse perspectives are considered in decision-making processes.
As a product manager with a decade of experience building and launching digital products, I’ve seen a few things change in that time.
There are at least two types of folks for whom edge cases can result in poor experiences: the spoiler and the infrequent flyer.
By bringing the process and power of computation right to the source of the data, edge computing promises faster responses and lower latency.
Launching and growing a tech startup company takes a lot of time and sweat equity, and eventually, it nearly always requires outside investment.
The promise of technology continues to exponentially change how we think about market dynamics, our customers, partners, and even our employees.
At its core, Artificial Intelligence (AI) is the product of two components –the first is data and the second is algorithms.
Businesses are often advised to “meet customers where they are,” and when it comes to apps, where they are is on their mobile devices.
In looking to the future of loyalty programs, we must ask whether our program represents an exchange of value and loyalty in both directions.
Matt Tobias, Healthcare Program Manager at Bottle Rocket, sets out how AI is shaking up healthcare for better patient care.
In an era defined by rapid technological advancements, the travel sector finds itself at the forefront of a digital revolution.
Scaling your business is a delicate and sometimes arduous process, and building a humanized brand requires empathy, patience, and flexibility.
Crafting an evolving digital Product Strategy that targets customer needs and embraces iterative development.
When it comes to design research tools, two commonly used options are Customer Journey Maps and Service Blueprints.
In healthcare – and perhaps most industries – it’s safe to say that the digital front door has swung wide open and there’s no turning back.
In an interview with Avionics International, Peter Klayman—VP of Strategy at Bottle Rocket—talks about some of the trends we will be seeing in the travel space over
Total global sales jumped 12.6% matching growth in US and International markets McDonald’s customers remain loyal even as inflation forced the fast-food restaurant to raise menu prices. McDonald’s
Healthcare headlines were dominated in late 2022 and early 2023 by announcements of new competitors entering the Healthcare delivery space. Amazon. CVS. Walgreens. Walmart. Best
Can restaurants use digital transformation as a tool to balance their bottom lines, consumer demands, and economic challenges? The current economic climate, paired with aftershocks
As we enter an economic downturn, smart leaders will use the turbulence to build for the future. With the U.S. expected to enter a recession this year,
The way we interact with our favorite retail brands has transformed over the past few years. After the pandemic upended the retail industry, economic turbulence
Remember that one meeting? The meeting where you were just peacefully sitting there, listening to someone talking about something indirectly related to a thing managed.
It has been three years since the U.S. went into lockdown, when air travel hit a standstill and our backyards had to suffice for a
If QSR leaders have learned anything from 2022, it’s that technology will never completely replace human interaction.
Companies should take a lesson from the last three months and use them to start planning for an even more successful 2023.
The upcoming festive period is set to be busy for the hotel sector, and yet staff shortages continue to threaten the industry.
It is important to show employees that they are valued, and therefore increased compensation for staff must be a top priority.
A successful digital front door strategy provides a massive opportunity for healthcare organizations to acquire and retain customers while enhancing care and growing revenue.
Advancements most brands have made during the pandemic brought the digital transformation era to a close.
With digital transformation now the norm for companies, and with many having accelerated their strategies due to COVID, what should brands do to stand out in an increasingly crowded digital world?
Peter Klayman, VP of Business Strategy at Bottle Rocket discusses how a superior digital experience and translate to superior customer experience in the travel and hospitality industries.
Providers need to simplify the user experience, shifting their mindset and approach from patient portals to more robust patient engagement platforms.
Google held the first-ever 100% virtual I/O this year! Check out the announcements made during conference last week.
Many boards and executive teams had to confront a difficult reality: they had underinvested in digital and needed to accelerate capabilities ASAP.
Any significant investment in digital solutions considers cross-platform technologies at some point, we dive into different solutions.
